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WARRANTY INSTRUCTIONS

US & CA Customers
If you reside in the United States or Canada and your product is covered by our Warranty Policy listed below, please click on the button to submit your Warranty Claim.

All Other Customers
Please refer to the International Contacts list downloadable here and contact a representative in your country for warranty instructions.

 

NOTE: If you require a repair or replacement of the Bladder, Hose, Quick Connector, or Bite Valve, from your hydration pack, please submit a warranty claim here: https://support.hydrapak.com/hc/en-us/categories/115002258407-Warranty

**Please Note: Our warranty turnaround time for receiving and processing is currently 3-4 weeks. Thank you for your patience.

Have a question about our warranty process?
Please visit our Warranty FAQ's HERE or read our warranty policy below.

If you don't see an answer to your question, please email Dakine Warranty at warranty@dakine.com.

WARRANTY POLICY

Limited Lifetime Warranty: Packs & Bags (North America & Europe)

Dakine offers a 10 year Limited Lifetime Warranty against manufacturing defects within the normal scope of use.

Dakine will repair - or - replace, at its discretion, any products found to be defective within the scope of normal and appropriate utilization and still within the lifespan of the product. Dakine will not be responsible for any costs, losses or damages incurred because of loss or misuse of the product.

The term Lifetime/Lifespan does not apply to the owner's lifetime. Our product is not meant to last the lifetime of the owner but the lifetime of the product.

Manufacturing Defects typically show up on new or unused product, early in the product's lifespan. Each situation is different and it is up to the discretion of Dakine to determine the lifespan of the product and whether a product has a Manufacturing Defect or if it is suffering wear and tear.

In the case that a product does have a Manufacturing Defect, Dakine may choose to repair, instead of replacing the item. If a product is repairable we will instruct you on how and where to ship the product to. Dakine will repair the product free of charge.

Airline Damage

Dakine is not responsible for damages caused by transit damage. If the product is damaged by an airline or transportation company, please contact the transportation company directly and immediately following the incident. If the product is in need of repair, (such as a broken wheel) Dakine will assist by providing the parts necessary for this repair, but the product will not be covered under warranty; meaning the customer and/or airline will be responsible for completing the repair once the parts are received (most repairs can easily be done at home with normal household tools). These repair parts will be issued based on availability as Dakine does not carry old inventory or parts and may not have the parts necessary. If Dakine does not have the parts available to make the repair, take the claim up with the Airline. If the product has a broken wheel and/or is in need of parts, please fill out a warranty claim.

Two, (2), Year Limited Warranty (All Gloves, Accessories, Windsurf & Kite Gear) North America & Europe

Dakine offers a Two, (2), Year Limited Warranty, from the time of initial purchase, against manufacturing defects within the normal scope of use. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Two, (2), Year Limited Warranty covenants which exclude normal wear and tear. If the product's age is in question, proof of purchase to verify the product's age is necessary upon request.

Two, (2), Year Limited Warranty (All Outerwear & Apparel) North America & Europe

Dakine offers a Two, (2), Year Limited Warranty, from the time of initial purchase, against manufacturing defects within the normal scope of use. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Two, (2), Year Limited Warranty covenants which exclude normal wear and tear. If the product's age is in question, proof of purchase to verify the product's age is necessary upon request.

*Two (2) Year Warranty applies to purchases made in 2020 and beyond. All apparel purchases made in 2019 or prior, a One (1) Year Limited Warranty will apply. All outerwear purchases are covered under the Two (2) Year Limited Warranty, regardless of purchase date.

Rest of World (R.O.W) - Two, (2), Year Limited Warranty

Dakine offers a Two, (2), Year Limited Warranty, from the time of initial purchase, against manufacturing defects within the normal scope of use. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Two, (2), Year Limited Warranty covenants which exclude normal wear and tear. If product's age is in question, proof of purchase to verify the product's age is necessary upon request.

Examples of manufacturing defects that will be covered:

Straight edge tear along a seam
Stitching defect that inhibits your ability to use the product
Zipper malfunctions:

- Zipper head has separated from the track
- Teeth are broken or warped
- Teeth separate when the zipper is closed.

Examples of wear and tear that will not be covered:

 

 

Faded colors / UV Sun damage
Material wearing over time
Gloves used on a rope tow
Tears in the middle of the fabric (not along a seam)
Tears caused by a crash or wreck

    Examples of damage caused outside the normal scope of use which will not be covered:

    Jagged-edged tear (straight edge tears indicate a manufacturing defect jagged tears indicate a rip)
    A rip or puncture hole in the bottom of a backpack
    Any material that was ripped or caught on another object
    Melted material caused by excessive heat
    Improper use of product


     

    Dakine Ohana Update


    At this time our online store remains fully operational. You may experience delays in shipping regarding the California Safer at Home Mandate. Our customer service teams are available to answer any questions via email and phone. As of now, warranty claims are still being accepted. We continue to closely monitor the situation and will post any new updates here. We encourage you to share the stoke and positivity while keeping those around you safe. Thank you.